Refund Policy


Information about the consumer's right of withdrawal

In application of Article VI.53, 3° of the Belgian Code of Economic Law, the consumer cannot exercise the right of withdrawal as provided for in Article VI.47 of the same Code for the delivery of goods manufactured according to the consumer's specifications. The right of withdrawal therefore does not apply to the customized T-shirts, hoodies and sweaters supplied by Bee Online BV.

The customer has the right to inform the seller on for misprinted or damaged items, or if the size of the ordered item does not correspond to the delivered goods, within 14 working days from the day following the delivery of the product or the conclusion of the service agreement. Provide us with a picture of the misprinted or damaged item on and we will contact you as soon as possible. Items that meet the requirements for return can then be returned to us at the customer's expense. The customer bears the costs for return. The Customer is on time if he returns the goods before the period of 14 calendar days has expired. As soon as Bee Online BV receives the purchased products in the original packaging and without damage and within 14 days, the customer will receive the full amount of his order, including original shipping costs (return shipping costs are not included), refunded to his account.